Privacy Policy

This Privacy Policy explains how FreeJILI Malaysia ("we", "us", "our") collects, uses, stores, shares, and protects personal information when you visit our website, register an account, play JILI games, claim promotions, contact support, or use any related services (together, the "Platform").

We are committed to handling personal data responsibly, transparently, and in line with applicable privacy and data protection requirements. By using the Platform, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will ask for it separately.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the Platform.

1. Who We Are

FreeJILI Malaysia is an online gaming platform serving players in Malaysia. We provide access to JILI slot games, fishing games, arcade titles, demo play, account services, payment support, and promotional offers.

JILI Malaysia operates within a regulated gaming framework with licensing connections to recognized authorities, including the Malta Gaming Authority (MGA) and PAGCOR in the Philippines, with corporate registration references in the British Virgin Islands (BVI), as disclosed on this website.

For privacy-related questions, requests, or complaints, contact us using the details in Section 16 of this policy or the contact table at the end of this page.

2. Scope of This Policy

This Privacy Policy applies to personal information collected through:

• The FreeJILI Malaysia website and mobile web experience
• Player account registration, login, and verification processes
• Deposits, withdrawals, and payment-related activity
• Promotion claims, bonus use, and referral activity
• Customer support chats, emails, and phone enquiries
• Cookies, analytics tools, and similar technologies on our site

This policy does not cover third-party websites, payment providers, social media platforms, or game suppliers that may have their own privacy practices. We encourage you to review their policies before providing information to them.

3. Information We Collect

We collect only the information reasonably needed to operate the Platform securely, comply with legal obligations, and provide support. The type of data collected depends on how you use our services.

We do not intentionally collect sensitive categories of data unless required by law or necessary for verification, compliance, or responsible gaming purposes. You should not send us unnecessary sensitive information through unsecured channels.

4. How We Use Your Information

We use personal information for the following purposes:

• Creating, managing, and securing your player account
• Verifying your identity, age, and eligibility to play
• Processing deposits, withdrawals, and payment reconciliation in MYR (RM)
• Operating games, promotions, bonuses, and referral programs
• Detecting fraud, bonus abuse, duplicate accounts, and suspicious activity
• Providing customer support and responding to enquiries or complaints
• Meeting legal, regulatory, tax, and anti-money laundering obligations
• Supporting responsible gaming measures, including limit and exclusion requests
• Improving website performance, security, and user experience
• Sending service notices, security alerts, and promotional messages where allowed

We do not sell your personal information to third parties for their independent marketing use.

5. Legal Bases for Processing

Depending on the activity and applicable law, we process personal information based on one or more of the following grounds:

• Contract: To provide account, gaming, payment, and support services you request.
• Legal obligation: To comply with gaming, AML, fraud prevention, record-keeping, and regulatory requirements.
• Legitimate interests: To secure the Platform, prevent abuse, improve services, and protect our rights, provided these interests are not overridden by your privacy rights.
• Consent: For certain marketing communications, cookies, or optional features where consent is required.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before withdrawal, and it may limit some services that require certain data to operate.

6. Identity Verification & Compliance Checks

To protect players and meet regulatory obligations, we may request documents or information for Know Your Customer (KYC) and anti-money laundering (AML) checks. This may include government-issued ID, proof of address, payment ownership evidence, and source-of-funds information.

If you fail to complete required verification, we may restrict deposits, suspend promotions, delay withdrawals, or close your account in line with our Terms & Conditions.

Verification records are stored securely and retained only for as long as necessary for compliance, audit, and dispute purposes.

7. Cookies & Similar Technologies

We use cookies and similar technologies to help the Platform function properly, remember preferences, measure traffic, and improve performance.

Types of Cookies We May Use

• Essential cookies: Required for login, security, and core site functions.
• Functional cookies: Remember settings such as language or session preferences.
• Analytics cookies: Help us understand how visitors use pages and features.
• Marketing cookies: Used only where permitted to measure campaign performance or deliver relevant promotions.

You can manage cookies through your browser settings. Disabling essential cookies may affect account login, security features, or parts of the Platform.

8. How We Share Information

We may share personal information only where necessary and with appropriate safeguards, including with:

• Payment processors and banks: To process deposits and withdrawals.
• Identity verification providers: To confirm age, identity, and document authenticity.
• Game and technology suppliers: To deliver gameplay, maintain systems, and investigate technical issues.
• Customer support and service partners: To assist with account, payment, and player enquiries.
• Compliance and fraud prevention partners: To detect abuse, duplicate accounts, and suspicious transactions.
• Professional advisers: Such as legal, audit, or compliance consultants bound by confidentiality duties.
• Regulators, law enforcement, or courts: Where required by law or to protect rights, safety, and platform integrity.
• Affiliated operators within the JILI Malaysia service group: Where needed for account continuity, compliance, or service delivery.

We require service providers that handle personal data on our behalf to use it only for specified purposes and to apply appropriate security measures.

9. International Data Transfers

Because we work with global gaming, payment, and technology partners, your information may be processed in countries outside Malaysia, including locations linked to our licensing and service infrastructure.

Where personal data is transferred internationally, we take reasonable steps to ensure it receives a level of protection consistent with applicable privacy requirements, such as contractual safeguards, access controls, and security standards.

10. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

When data is no longer needed, we delete it, anonymize it, or securely archive it in accordance with our retention procedures.

11. How We Protect Your Information

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include:

• Encrypted connections (SSL/TLS) for data transmitted through the website
• Access controls limiting staff and partner access to personal data on a need-to-know basis
• Account security features such as login protections and verification checks
• Monitoring for suspicious login, payment, and gameplay activity
• Secure storage and controlled handling of verification documents

No online system is completely risk-free. You also play an important role in protecting your account by keeping your password, OTP codes, and devices secure and by notifying us promptly if you suspect unauthorized access.

12. Your Privacy Rights

Depending on applicable law, including Malaysia's Personal Data Protection Act 2010 (PDPA) where relevant, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion or restriction of certain processing, subject to legal exceptions
• Withdraw consent for processing that relies on consent
• Object to certain processing based on legitimate interests
• Request information about how your data is used and shared
• Lodge a complaint with a relevant data protection authority, where available

To make a privacy request, email [email protected] with enough information for us to verify your identity and locate your account. We may need additional verification before fulfilling certain requests.

We aim to respond within a reasonable timeframe. Some requests may be declined where we are legally required to retain data or where the request is manifestly unfounded or excessive.

13. Marketing & Promotional Communications

We may send promotional messages about bonuses, new games, events, or account benefits where permitted by law and your preferences. These communications may be delivered by email, SMS, in-app notice, or other channels you have provided.

You can opt out of marketing messages at any time by using the unsubscribe option in the message, adjusting your account preferences where available, or contacting support. Even if you opt out of marketing, we may still send important service, security, legal, or transaction-related notices.

14. Children's & Underage Privacy

The Platform is intended only for individuals who are 18 years old or above, or the legal minimum age for gaming in their jurisdiction, whichever is higher. We do not knowingly collect personal information from minors.

If we learn that an account has been created by or for an underage person, we may suspend the account, void related activity, and delete personal data where appropriate after investigation.

15. Responsible Gaming & Player Protection

We may use account and gameplay information to support responsible gaming measures, such as identifying unusual spending patterns, repeated loss-chasing behavior, or requests for deposit limits, cooling-off periods, or self-exclusion.

If you need help managing your play, contact our support team. We treat responsible gaming requests seriously and handle related information confidentially within our compliance framework.

16. Third-Party Links & Social Media

Our website may contain links to third-party websites, app stores, payment gateways, or social media pages. Those services are operated independently and may collect information under their own policies.

We are not responsible for the privacy practices of third-party platforms. Please review their policies before submitting personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version will always be published on this page with an updated "Last updated" date.

If changes materially affect how we use personal information, we may provide additional notice through the website, account message, or email where appropriate. Continued use of the Platform after the effective date of an updated policy may constitute acceptance of the revised terms, subject to applicable law.

18. Contact Us

For privacy questions, data access requests, correction requests, marketing opt-out help, or complaints about how we handle personal information, contact FreeJILI Malaysia using the details below:

When contacting us about privacy, please include your registered username, the nature of your request, and any relevant dates or transaction references so we can assist you efficiently.

By using FreeJILI Malaysia, you confirm that you have read this Privacy Policy and understand how your personal information is collected, used, and protected.